About

Join us for our 104th annual conference as we celebrate BEING REMARKABLE. This year's conference features Adam Legge, Sheree Anne Kelly, and Andrew Tarvin.

  • Early Registration for IACCE members is $279 for the first attendee; $239 per additional attendee from the same chamber. Early Registration for non-IACCE members is $429 for the first attendee; $389 per additional attendee from the same chamber.

Early Registration ends October 18, 2019.

Regular Registration for IACCE members is $379 for the first attendee, $339 per additional attendee from the same chamber. Regular Registration for non-IACCE members $529 for the first attendee, $489 per additional attendee from the same chamber .

For those who wish to only attend the Celebration & Awards Dinner, registration is $75.

Pre Conference session costs are listed next to each session.


Hotel Info

THE PRIMARY HOTEL IS ALMOST FULL - IF YOU ARE UNABLE TO BOOK YOUR ROOM THERE, PLEASE USE THE SECONDARY HOTEL WHICH SHARES THE SAME PARKING LOT

The primary hotel is the Hilton Garden Inn - 1501 S. Neil Street, Champaign. Negotiated room rates are $119 for a king, $124 for double queen. Call 217-352-9970 and the code is IACCE5 or online here


The secondary hotel which is directly next door is the Homewood Inn & Suites - each room is a studio suite and includes breakfast (breakfast will still be served in the ballroom for attendees) for $129. Call  217-352-9960 and the code is IAC or reservations online here.

Schedule

Tuesday, November 5th
1:00 pm - 4:30 pm
Special TUESDAY Pre-Conference Session
Champaign County Chamber 303 W Kirby Ave, Champaign, IL 61820

1:00 pm - 4:30 pm
The EOS® Journey: Going Faster and Further Together & Better Decision-Making with Data: How to Become a Data Convert (extra $69) presented by Jane Clark, President, West Coast (MI) Chamber of Commerce
Champaign County Chamber 303 W Kirby Ave, Champaign, IL 61820

This pre-conference session (to be held at the Champaign County Chamber - 1 block from the hotel) is a special opportunity to learn from Jane Clark, President, West Coast (MI) Chamber of Commerce. Jane presented these two sessions at ACCE in 2018 and 2019. This session will be held TUESDAY NOVEMBER 5, 2019 and is $69. Part 1: The EOS® Journey: Going Faster and Further Together Imagine it: your entire team is on the same page with the direction your chamber is going, and how you plan to get there. An organization with focus, discipline and accountability throughout, enabling everyone on your team to execute the same vision every day. Discover how the Michigan West Coast Chamber of Commerce uses the Entrepreneurial Operation System (EOS®), a complete set of simple concepts and practical tools, to support cohesive and functional team dynamics, and achieve powerful results. Part II: Better Decision-Making with Data: How to Become a Data Convert Have you ever had to make a strategic decision and persuade your team and stakeholders to agree? Then this is the session for you! Representatives from the 2018 Michigan Chamber of the Year will give you plans and tools for making those decisions confidently and efficiently by using data. Learn how using data to determine your key performance indicators in areas of sales, retention, marketing, events, and even in managing your staff to help you make better decisions, faster. Understand the difference between a vanity metric and a valuable metric and leave with a framework for building your own data dashboards. Here's what people are saying after hearing from the West Coast Chamber: “I officially am announcing my Chamber Crush for my friends at the West Coast Chamber.” Kathy Blank, McKinney (TX) Chamber “If you’re struggling with accountability, metrics or an endless amount of “squirrels” keeping you from strategic focus this is the answer you’re looking for!” Charlie Moore, McClean County Chamber (IL) “Packed house as the 2018 Michigan Chamber of the Year give us plans and tools for making decisions confidently and efficiently by using data.” Brad Phillips, Rogers (AR) Chamber “This team is awesome. Thanks so much for presenting.” Susan Mcguire, ACCE “Such a great session! Could have listened to you guys all day!!” Michelle Masica, Medina (OH) Chamber

Wednesday, November 6th
8:30 am - 9:30 am
Pre-Conference Sessions Registration
9:00 am - 11:00 am
New Executives to the Industry presented by Desiree Bennyhoff, IOM, President & CEO, Edwardsville/Glen Carbon Chamber of Commerce
Golden Gophers

This complementary session is helpful for new chamber leaders, but seasoned executives also find it informative to brush up on best practices, specifically in the areas of governance, finance and advocacy. Several examples and handouts will be available, and Desiree will be available for additional discussion for the duration of conference. This session is also helpful for your team members, especially recent hires, to help acclimate them to the profession.

9:00 am - 11:00 am
DISC Self-Awareness Workshop (extra $50) presented by Chuck Rice and Jeff Griffin, IOM
Spartans

Join this foundational workshop after taking the assessment online prior to conference and learn what your custom profile assessment says about your engagement style - both in and outside of the workplace. It is commonplace for organizations to confuse personality and behavioral assessments, and to try to use them interchangeably. In contrast to personality tests, behavioral assessments don't reveal core personality types. Instead, it reveals how an employee acts in an environment. Personality makes up one half of the equation; the other half is how the personality responds to a particular situation in a workplace setting. Personality and situations interact and produce thoughts, feelings, and behaviors. Assessments that characterize personality types are only useful if people have a practical way to apply the information from the results to the work environment. A popular personality test is the Myers-Briggs Type indicator. In comparison, DISC is a validated Behavioral Assessment used by over 60% of fortune 500 companies. You can discover personality types through tests. However, changing them is another story. The good news is that a behavioral assessment will show how individuals adapt to their surroundings - how they work within situations. Companies gain both culturally and financially from understanding how a person adapts and how their particular behaviors will fit within a particular job and environment. Additionally, you will be able to ask other to provide 3rd party feedback. Why is 3rd-Party Feedback Important? It’s an important tool that helps you better understand your relationship with others. Seeing how other people view your behavior can help you identify "Blind-Spots" in your behavior. Your self-perception can be skewed to reflect how you would like to believe you act but gathering feedback from others can confirm or contradict your self-perception. DISCflex’s unique 3rd-Party Feedback component allows you can take a step back and try to understand why others might see your behaviors the way they do. You likely have NOT done this exercise in past assessments. How it works- Your 3rd-Party Assessors are asked to answer a brief set of assessment questions about your behavior. It has NOTHING to do with your personality. The information on the 3rd-Party Pages is based on the feedback provided by your assessors. You will see the aggregate of their responses. The 3rd-Party Results paint a picture of how people perceive you that will get clearer with more people's feedback (up to five). The important thing is to use this feedback to "look in the mirror" and see if other people perceive you the way you want to be perceived and taking steps to adjust your behavior when there are discrepancies. You will have the option to mark each assessor as a Co-worker, Family, or Friend. Do the 3rd-Party Assessments affect my whole DISCflex Report? No. The feedback we gather from 3rd-Party Assessors will only affect the 3rd-Party Pages of this report. The rest of this report is based solely on your self-assessment results.

11:30 am - 11:30 am
Conference Begins
Illini Ballroom

11:30 am - 12:30 pm
Opening remarks/lunch
Illini Ballroom

12:30 pm - 1:30 pm
THE MISSING SKILL: Putting the Super Power of Humor to Work at Work presented by Andrew Tarvin
Illini Ballroom

Humor is a superpower. But unlike flying and x-ray vision, it’s a skill we can learn. Why do organizations invest in humor? Because in today’s overworked, under-appreciated, stress-filled, sleep-deprived world, humor isn’t a nice-to-have, it’s a must-have. Humor is proven to make us more productive and better at thinking, executing, and communicating. Using humor builds relationships, enhances problem solving, reduces turnover, and strengthens leadership. Plus people who use humor get promoted, make more money, and get more done. When we’re funnier, we’re happier and effective-er. In this fun, fast-paced, and engaging session, you’ll learn: Why use humor: the 30 business benefits of humor in the workplace. What is humor: developing a humor mindset. How to use humor: The Humor MAP (Medium, Audience, Purpose). Effectiveness at work: the 5 Super Skills and Humor Strategies that enhance them. We all have something we want to achieve. Whether you want to lead better, execute faster, or just enjoy your work more, humor will help you get there. You’ll gain specific ideas and tips to put to use immediately that will help you achieve better results (and have more fun along the way)!

1:30 pm - 2:00 pm
Break
Illini Ballroom

2:00 pm - 3:00 pm
Breakout Sessions
2:00 pm - 3:00 pm
Recruiting for the Long Run presented by Doug Holman, Partner - Holman Brothers Membership Sales
Cornhuskers

Concerned about new member retention? Improvement hinges on recruiting businesses with a higher probability of gaining value from your chamber. Discover how the services and programs you already offer can help business prospects solve their problems. Learn how to develop targeted membership profiles that empower your membership team to recruit ideal business prospects. And, gain an appreciation for the long-term value of walking away when a prospective member isn’t a good fit. This session will benefit chambers of every size with concepts and strategies that apply to attendees at every level of their organization – from the front line all the way to the top!

2:00 pm - 3:00 pm
The Art of Storytelling Through Video presented by Kelsey Litchfield, Galesburg Area Chamber of Commerce
Fighting Illini

Video will represent 82% of all internet traffic by 2021. But, how can you powerfully make your own mark using this effective marketing tool? Kelsey Litchfield of the Galesburg Area Chamber of Commerce will lead you through this storytelling workshop and how to create strategy, impact, and community using video. No complicated tech talk here – Kelsey will also demonstrate how to use your smartphone and feature other tools that will fit into your budget. Join in on the fun and learn how to captivate an audience utilizing video!

2:00 pm - 3:00 pm
How the Employee Experience Affects Generational Engagement at the Workplace presented by Chuck Rice and Jeff Griffin, IOM
Golden Gophers

Employee engagement surveys have been around for 25 years. Consistently, these surveys illustrate employee engagement of approximately 32%.  This workshop speaks to the “why” of that percentage. Millennials and the even younger Gen Z groups make up a large segment of today’s workforce. Research proves the employee’s experience with their employer is a major predictor toward positive engagement, loyalty and retention. A positive employee experience must occur, however, to net these vital goals. Seems simple right? Think again! This workshop will define EX – Employee Experience, look at the research and current “best practices” and illustrate several easy applicable concepts to put into practice within your organization.

2:00 pm - 3:00 pm
Ethical Leadership presented by Lisa Weitzel IOM, CAE
Spartans

This session will discuss building ethical standards and expectations in our organizations - where do we begin, what are our goals and how do we set the standards for our communities. Join the conversation!

3:15 pm - 4:00 pm
Discover Digital Resources to Empower Your Community presented by Erin Bemis, Google
Illini Ballroom

3:15 pm - 4:00 pm
IACCE Board Meeting
Spartans

4:00 pm - 4:30 pm
Shuttle to Lodgic
Lodgic Everyday Community, 1807 S Neil St, Champaign, IL 61820

Shuttle will depart from the door near the registration desk

4:30 pm - 5:00 pm
A Remarkable Transformation presented by Scott Hart, CEO, Moose International Lodge
Lodgic Everyday Community, 1807 S Neil St, Champaign, IL 61820

The Moose Lodge is a not-for-profit fraternal membership-based organization who understood that they could not attract the emerging generation the same way that they always have. So, taking a leap of faith, Moose reinvented itself. They opened the first prototype inclusive co-working, 24/7 childcare, onsite restaurant here in Champaign. Their second one is in the works in Madison. Scott will discuss the process of how they thought outside of the box and how they are attempting to meet the needs of their current members and recruit new ones. We will have a tour of Lodgic after Scott speaks.This is a success story of a membership organization looking forward and adapting.

5:00 pm - 5:30 pm
Tour of Lodgic
Lodgic Everyday Community, 1807 S Neil St, Champaign, IL 61820

Lodgic Everyday Community is the new, all-encompassing destination with offices, coworking space, drop-in childcare, and all-day dining options. Take some time to see for yourself!

5:30 pm - 6:00 pm
Shuttle to Virginia Theatre
6:00 pm - 8:00 pm
Opening Reception - Virginia Theatre sponsored by Google
203 West Park Avenue, Champaign, IL 61820

Join us at this historic theatre for drinks and hors d'oeuvres.

7:30 pm - 9:00 pm
YP Gathering
Collective Pour, 340 N. Neil Street, Champaign

Young Professionals - this is a time to gather and talk. https://www.collectivepour.com/

Thursday, November 7th
7:30 am - 9:00 am
Breakfast
Illini Ballroom

8:00 am - 8:30 am
Topical Legislative Issues presented by Tyler Diers, Director, Legislative Relations, Illinois Chamber of Commerce & Kevin Courtois, Director, Great Lakes Region, US Chamber of Commerce
Illini Ballroom

8:30 am - 9:30 am
The Future of Chambers presented by Sheree Anne Kelly, President & CEO, ACCE
Illini Ballroom

Part I Chamber Value & Relevance - Now and Into the Future As membership and revenue generation structures change, how are innovative chambers defining their value proposition? Hear about forward-leaning and mission-driven work being conducted at chambers of all sizes, plus how many are adjusting their revenue generation to focus more on non-dues revenue opportunities. Part II Chambers of the Future: Telling Our Story Sheree Anne will discuss the latest trends in visual storytelling for chambers. This powerful communication technique can be used in every part of chamber management from membership communications to sales pitches, advocacy strategies, website content and more. Learn best practices from innovators across the leadership spectrum, whether metro city chambers, Fortune 100 companies, and major trade and business associations. Walk away with practical and proven tactics that you can apply to your own chamber work to improve communications with millennial audiences, diverse prospective members, community leaders and other key stakeholders.

9:30 am - 10:00 am
Break
Illini Ballroom

10:00 am - 11:00 am
Share Your Chamber Challenges and Success Stories

Choose a group!

10:00 am - 11:00 am
Rural Chamber Challenges moderated by Kris Noble, Executive Director, Sauk Valley Area Chamber of Commerce
Illini Ballroom

10:00 am - 11:00 am
Suburban Chamber Challenges moderated by Howard Meyer, Executive Director, Skokie Chamber of Commerce & Mindy Phillips, Associate Director, Arlington Heights Chamber of Commerce
Cornhuskers

10:00 am - 11:00 am
Metro Chamber Challenges moderated by Jeff Griffin, President, Peoria Area Chamber & CEO Council
Fighting Illini

10:00 am - 11:00 am
Main Street Chamber Challenges moderated by Rudy Flores, Executive Director, Lincoln Square/Ravenswood Chamber of Commerce
Golden Gophers

10:00 am - 11:00 am
University Town Chamber Challenges moderated by Desiree Bennyhoff, President & CEO, Edwardsville/Glen Carbon Chamber of Commerce
Spartans

11:00 am - 11:15 am
Break
11:15 am - 11:45 am
Pecha Kucha Session
Illini Ballroom

Join this fast paced session whereby each speaker presents 20 slides and speaks for 20 seconds per slide.

11:45 am - 12:30 pm
Lunch
Illini Ballroom

12:30 pm - 2:30 pm
Remarkable Organizations presented by Adam Legge
Illini Ballroom

Being good isn’t enough these days. If you want to thrive, if you want to make an impact and if you want to achieve results then you need to be remarkable. But achieving remarkability is no easy task these days—the pace of change and disruption is making it harder and harder to stay at the front of the pack. Adam will share with you the framework—the three pillars of Purpose, People and Platform—for achieving remarkability so that you can take your organization to the top of its game. Rooted in twenty years of leadership experience he will share the realities, challenges and benefits of achieving remarkability and the transformation journey. Participants will come away with: • Full understanding of the remarkability framework and its component elements • The assessments to use in determining your remarkability score • The benefits of remarkability • The process to achieving remarkability, including common barriers and how to overcome them • A framework for staying remarkable

2:30 pm - 3:00 pm
Break
Illini Ballroom

3:00 pm - 4:00 pm
Breakout Sessions
3:00 pm - 4:00 pm
The Membership Recruiting Landscape Has Evolved - Can Your Membership Team Keep Up? presented by Doug Holman, Partner - Holman Brothers Membership Sales
Cornhuskers

To win, and win big, chambers must prepare their membership team to succeed. Membership reps need and deserve a structured learning platform with proven steps that are easy to follow and help them successfully guide prospects through the recruiting cycle. In this interactive session, attendees will learn and understand the critical steps to implement a repeatable, scalable recruiting process that drives sustainable new member revenue results. This session will benefit chambers of every size with concepts and strategies that apply to attendees at every level of their organization – from the front line all the way to the top!

3:00 pm - 4:00 pm
Hit the Target: Effective Tools & Strategies for Digital Marketing presented by Robin Hammond, Lincoln Park Chamber
Fighting Illini

The success of your chamber depends on your ability to target the right audience. Learn how to expand your reach with a targeted, affordable digital marketing plan to promote your programs and services.

3:00 pm - 4:00 pm
Creating and Sustaining an Industrial Roundtable presented by Miriam Iwrey, CEO, Carol Stream Chamber of Commerce
Golden Gophers

This workshop will provide participants with the how-to’s of creating an Industrial Round Table that engages all stakeholders in meaningful dialog and programming. We will explore how to identify stakeholders, how to facilitate the meetings, how to create sustainability and foster partnerships and collaborations.

3:00 pm - 4:00 pm
Chambers as Business Conveners for Apprenticeship Pathways presented by Dan Serota, Aon
Spartans

Faced with unprecedented skills gaps, businesses, non-profits, and governments are pursuing alternative pathways to recruit and develop new talent – apprenticeships being one compelling pathway. Such efforts require leadership and a willingness to partner from a number of stakeholders, both internal and external. The Chicago Apprenticeship Network– now entering its third year, continues to be an evolving model on how companies individually and collectively identify the tools needed to build successful and rewarding apprenticeship programs in collaboration with non-profits, city colleges, and local and state governments.

4:00 pm - 4:15 pm
Break
4:15 pm - 5:15 pm
Breakout Sessions
4:15 pm - 5:15 pm
Keep In Touch: A Proactive Approach to Member Retention presented by Doug Holman, Partner - Holman Brothers Membership Sales
Cornhuskers

What does member experience really mean? It isn’t enough that your chamber performs important work. In this day of automated communications, nurturing relationships with your members has never been more important. Chambers need to take personal steps to continually create, provide, and demonstrate their value to members. In this fast-paced program, Doug Holman will use humor, short stories, and anecdotes to illustrate the keys to exceptional member relations. This session will benefit chambers of every size with concepts and strategies that apply to attendees at every level of their organization – from the front line all the way to the top!

4:15 pm - 5:15 pm
The Importance of a Future-Forward Event Strategy presented by Melissa Lagowski, Big Buzz Idea Group
Fighting Illini

"Because we've always done it that way," won't cut it in today's cutthroat event space. Your board's expectations are high and events can be demanding on your association’s resources. To be successful, you need to think about where your organization is headed and fully assess if your events are meeting the needs of your chamber. In this session, community events expert Melissa Lagowski will discuss four strategic questions all chamber professionals need to ask to keep their events, and subsequently, their organization, relevant.

4:15 pm - 5:15 pm
Strategic Planning - Begin with the End in Mind presented by Kimberly Bares, The Magnificent Mile Association
Golden Gophers

Strategic planning can address a number of issues in an organization: refining mission and vision, identifying core values, setting organizational priorities, creating new culture, or charting a new direction, among others. Discerning what you want to accomplish in the process helps ensure that you get the results you need. In this session, you’ll have the opportunity to think about what pieces of a strategic planning process are most important for your organization and how you can best approach the process for optimal results.

4:15 pm - 5:15 pm
Chambers as Business Conveners for Apprenticeship Pathways presented by Dan Serota, Aon
Spartans

Faced with unprecedented skills gaps, businesses, non-profits, and governments are pursuing alternative pathways to recruit and develop new talent – apprenticeships being one compelling pathway. Such efforts require leadership and a willingness to partner from a number of stakeholders, both internal and external. The Chicago Apprenticeship Network– now entering its third year, continues to be an evolving model on how companies individually and collectively identify the tools needed to build successful and rewarding apprenticeship programs in collaboration with non-profits, city colleges, and local and state governments.

6:00 pm - 7:00 pm
Cocktail Hour sponsored by MetLife
Illini Ballroom

7:00 pm - 9:00 pm
Celebration & Awards Dinner sponsored by Aetna
Illini Ballroom

Friday, November 8th
7:00 am - 8:00 am
Breakfast
Illini Ballroom

7:00 am - 8:00 am
Past Chairs Breakfast
Spartan

8:00 am - 9:00 am
Breakout Sessions
8:00 am - 9:00 am
Networking for the Introvert and the Extrovert: 10 Best Networking Tips presented by Dawn Mushill, Executive Director, Tory/Maryville/St. Jacob/Marine Chamber of Commerce
Cornhuskers

8:00 am - 9:00 am
The Three R’s of Volunteer Management: Recruit, Retain and Recognize presented by Katie Haas, Membership Manager, Edwardsville/Glen Carbon Chamber of Commerce
Fighting Illini

Building an effective volunteer force is critical to the success of your chamber programs, services and mission. Learn how to build a strong team by recruiting the right people, setting clear expectations and offering rewards that lead to greater performance. Key insights on how to retire volunteers will also be included.

8:00 am - 9:00 am
Workforce Challenges for Your Manufacturers presented by Jim Nelson, VP, Education & Workforce Policy, Illinois Manufacturers' Association
Golden Gophers

Finding the right talent is becoming increasingly difficult for every business, and local manufacturers are feeling the brunt of that challenge. In the face of a shrinking workforce and an uncertain economy, what options are available – and how will the world of work adjust to unending technological advancements in the years ahead?

9:00 am - 9:15 am
Break
9:15 am - 10:15 am
Concurrent Sessions
9:15 am - 10:15 am
Creating a Remarkable Board of Directors presented by Kimberly Bares, The Magnificent Mile Association
Cornhuskers

An organization is more effective and impactful when its Board functions at a high level. In this session, you’ll learn how to coach Board members to lead on issues of governance, policy and fundraising, which are the core functions of a Board. You’ll walk away with a better understanding of the duties of care, loyalty and obedience that are the bedrock responsibilities of a Board, in addition to fiduciary oversight. We’ll talk about Board accountability, consent agendas, generative and strategic discussions and more!

9:15 am - 10:15 am
Tweak It or Tank It? Putting Your Event on the Hot Seat presented by Melissa Lagowski, Big Buzz Idea Group
Fighting Illini

In this interactive session, community event expert Melissa Lagowski dives into the topic of what it takes to properly evaluate your events. She'll discuss best practices and field questions to help you decide if reinvention is possible or if a fresh start is the best prescription.

9:15 am - 10:15 am
Financial Reporting Changes Affecting Chambers presented by Nathan D. Franklin, CPA, CGMA, Franklin & Vaughn, LLC
Golden Gophers

This session will share the “nuts and bolts” of the new not-for-profit/501c6 reporting model that went into effect last year including the new revenue recognition model. New/different considerations for management as a result of the new NFP reporting model will be discussed. Additionally, Nathan will discuss financial best practices for chambers including cash vs. accrual accounting, internal controls, 990 updates, and recommendations for small offices.

10:15 am - 10:30 am
Break
Illini Ballroom

10:30 am - 11:30 am
Closing Keynote: Leading Through Our Changing World presented by Adam Legge
Illini Ballroom

Leaders face countless forces of change, disruption and uncertainty. Knowing what changes will affect their organization, and how to handle them, are becoming some of the largest pressures for leaders and executives. No one can know it all, and no one will get it all right. But that doesn’t mean you shouldn’t be working to make sure your organization is agile and prepared. But what about how different trends are intersecting to create disruptions you may not have even thought of? What will you do when something comes out of left field? After a process of extensive research and connecting of dots, Adam believes that there are three major societal and economic disruptions that will be more significant than anything you are currently thinking about. He will break those down for you, frame the questions to address these disruptions, and share with you the leadership approaches to thrive amongst these, or any, disruptions and changes. Participants will come away with: •A thought provoking and insightful picture of three major disruptions presented to them in a unique way for the first time •An appreciation for the mindset that leaders must cultivate to stay nimble, flexible and ready for change •Implications of change and disruption on their organization •Perspectives on leadership and survival in challenging and disruptive times •A framework of leadership practices to ensure you thrive amidst change and disruption

11:30 am - 12:00 pm
Closing Comments
Illini Ballroom

2020 Fall Conference Announcement Passport Drawing Closing Remarks

Sponsors

Speakers

Kimberly Bares
Kimberly Bares
President & CEO
The Magnificent Mile Association
Kimberly has more than 20 years’ experience leading nonprofit organizations and is the leading expert on BIDs (SSAs) in Chicago. She has served as Executive Director of four organizations in Chicago and Baltimore, working in diverse communities with varying constituencies. Her professional background has provided her with expertise in affordable housing development, community organizing, TIFs, BIDs, commercial district planning, strategic planning, Board development and fundraising. Kimberly has had direct involvement and accountability for the creation, management or administration of forty Special Service Areas and four Tax Increment Financing districts. She has extensive experience in community outreach, and enjoys looking for ways to make community participation fun and rewarding. She is addicted to traveling, hot yoga, and karaoke.
Erin Bemis
Erin Bemis
Get Your Business Online Trainer
Google
About Erin is a speaker for the Grow with Google partner program. She has spent the vast majority of her career working for/with small businesses and nonprofits in a variety of roles. Her passion for small business began with her family owned businesses. After college she learned the ins and outs of nonprofits, eventually running a successful Chamber of Commerce and earning consecutive titles of Michigan Chamber of Commerce of the Year. In recent years, she’s been a Regional Development Director and National Speaker with marketing and technology companies like Constant Contact and Google. Erin has educated tens of thousands of attendees across North America; a small business owner herself, she promises that you will leave today with simple, easy tips to immediately improve your marketing program. She holds a bachelor of arts degree in Marketing and Business Administration, along with a minor in French. •I’m one of 13 children •I love bubbles, in all forms •I’ve broken my nose three times •I have a smelly home, from three teenage boys and the hubby
Desirée M. Bennyhoff, IOM, ACE
Desirée M. Bennyhoff, IOM, ACE
President & CEO
Edwardsville/Glen Carbon Chamber
Desirée M. Bennyhoff is president and chief executive officer of the Edwardsville/Glen Carbon Chamber of Commerce. She was appointed CEO in January 2013 after serving five months in an interim capacity. Bennyhoff oversees the strategic direction of the St. Louis MSA-based, business association – one of the largest pro-business organizations in the Illinois Metro East region – which is dedicated to a strong, private sector regional economy. Under Bennyhoff’s leadership, the Ed/Glen Chamber in 2019 earned its first national accreditation from the U.S. Chamber of Commerce in the chamber’s 95 years of existence. This accreditation with five-star distinction places the Ed/Glen Chamber in the top 1.7% of chambers of commerce nationwide, recognizing adherence to industry best practices and organizational excellence. Business advocacy is a key priority for the Ed/Glen Chamber; the organization’s government affairs initiatives include local, state and federal legislative bodies. In 2015, the Ed/Glen Chamber was awarded the Greater Gateway Association of REALTORS/Illinois REALTORS inaugural ‘Partner in Advocacy’ award for diligence and dedication to advocating on behalf of local businesses. In 2017, the Ed/Glen Chamber was nationally recognized with an ‘Award of Excellence in Communication’ from the Association of Chamber of Commerce Executives (ACCE) for the organization’s inaugural SAVOR: Restaurant Week initiative. Bennyhoff is past chairman of the board for the Illinois Association of Chamber of Commerce Executives (IACCE), serves on the Illinois Chamber of Commerce board of directors, and is active with ACCE’s government affairs division. Professional development is paramount to Bennyhoff, and she is committed to sharing her knowledge and expertise with others. Over the last decade she has presented a number of programs at state and national association conferences, covering topics including corporate identity and branding, marketing, communications, advocacy and strategic partnerships. She is also a frequent guest speaker and panelist in Southern Illinois University Edwardsville (SIUE) classrooms. In 2016 Bennyhoff graduated from the U.S. Chamber of Commerce Foundation’s Institute for Organization Management program at the University of Wisconsin – Madison, and earned the Accredited Chamber Executive designation from IACCE. She is now a candidate for the Certified Association Executive credential from the American Society of Association Executives, which is designed to elevate professional standards, enhance individual performance, and identify association professionals who demonstrate the knowledge essential to the practice of association management. Bennyhoff serves on the Illinois Chamber of Commerce education task force, along with Leadership Council Southwestern Illinois’ public policy and economic development committees. In addition, she counsels entrepreneurs through the Illinois Metro East Small Business Development Center and mentors at-risk high school students as part of the Regional Office of Education #41’s ‘Give 30’ program. She was honored to be selected by peers as a class advisor for first-year students at Midwest Institute in both 2017 and 2018, and was recently appointed to serve on Institute’s curriculum committee – which governs course requirements and faculty at the national level for all five IOM sites across the country – and the Midwest IOM board of regents. In 2019 Bennyhoff was selected to participate in the U.S. Chamber’s Business Leads Fellowship program’s third cohort. Prior to assuming her leadership position at the chamber, Bennyhoff served as the organization’s communications director beginning in March 2009, taught courses through Lewis and Clark Community College’s Workforce Education, Solutions & Safety Training department, and early in her career worked as a graphic artist in multiple capacities. A Southern Illinois native, Bennyhoff holds a master’s degree in speech communication (now applied communication studies) from SIUE. One of Bennyhoff’s most recent recognitions include the St. Louis Regional Chamber’s 2016 Jim Anderson Professional Torch Award & Scholarship, which is presented annually to recognize an outstanding chamber of commerce professional from all of Missouri and Southwestern Illinois. Additional recognitions include being named one of St. Louis Small Business Monthly’s ‘Southwest Illinois People to Know’ in 2016, multiple ‘excellence in communications’ awards from IACCE, SIUE’s prestigious Robert B. Hawkins Graduate Award in Speech Communication, and the James Walker Graduate Scholarship. In addition, her research was presented at Texas A&M’s Annual Assessment Conference in 2009.
Jeff Griffin, IOM
Jeff Griffin, IOM
President & CEO
Peoria Area Chamber of Commerce
Jeff Griffin, IOM, MSSW has served as President & CEO of the 1,000 member, Peoria Area Chamber of Commerce since 2014. In 2016, Jeff was named to simultaneously serve as President & CEO of the CEO Council Foundation to foster community development, advance regional projects and build community vibrancy. Jeff, his wife Rosy and three children have lived in Peoria since moving from Wooster, OH in 2014. Named as the IACCE 2018 Illinois Chamber Executive of the Year, Jeff is recognized as an expert in team building and professional coaching. He is a dynamic leader with 25 years of executive leadership experience in non-profit organizational management. Jeff has the unique strength of being effective where business, government and community intersect. In addition to his daily work, Jeff serves on the U.S. Chamber of Commerce Institute Midwest Board of Regents, Illinois Association of Chamber Executives Board, Enjoy Peoria Board and Rotary. Jeff graduated from The Ohio State University with a B.A. in Criminology and the University of Texas at Arlington with a M.S. in Social Work. His work career is highlighted by time with Father Flanagan’s Boys Town, the Village Network, Wooster City Council President, Wooster (OH) Area Chamber of Commerce and his current dual role. Jeff is a firm believer that the only thing one can control in life is their own behavior and actions. Once we master our own behavior through genuine self-awareness we can best serve others.
Robin Hammond
Robin Hammond
Director or Marketing & Communications
Lincoln Park Chamber of Commerce
Prior to joining the Lincoln Park Chamber of Commerce in 2016, Robin Hammond was with The Second City, Chicago’s legendary improv & sketch comedy theater, for over sixteen years. During her time at The Second City, she served in many roles for the company including producer as well as director of marketing & communications in support of their theaters, training center and corporate division, Second City Works. During her time with The Second City, Robin produced and promoted hundreds of events in Chicago and all over the country. Additionally, Robin was an active member of the local business, tourism and cultural community serving on the Board of Directors for the League of Chicago Theaters and the Old Town Merchants and Residents Association. Robin holds a bachelor’s degree from Virginia Commonwealth University and currently lives with her family in Lincoln Park, Chicago.
Katie Haas
Katie Haas
Membership Director
Edwardsville/Glen Carbon Chamber of Commerce
Katie Haas has served as membership director of the Edwardsville/Glen Carbon Chamber of Commerce since 2017. In this role, Katie is responsible for promoting members to the community, facilitating mutually beneficial relationships among members and advocating on behalf of the regional business community. She also has the pleasure of leading the chamber’s team of volunteer ambassadors. Katie has completed 48 hours of professional development training through the U.S. Chamber of Commerce Foundation’s Institute for Organization Management program at the University of Wisconsin – Madison. She enjoys learning about industry best practices and ensuring the chamber’s offerings adhere to the highest standards. The Ed/Glen Chamber in 2019 earned its first national accreditation from the U.S. Chamber of Commerce in the chamber’s 95 years of existence. This accreditation with five-star distinction places the Ed/Glen Chamber in the top 1.7% of chambers of commerce nationwide, recognizing adherence to industry best practices and organizational excellence. Katie is incredibly proud to be a part of the only chamber of commerce south of Springfield, IL accredited by the U.S. Chamber and loves discussing the programs and services that make the Ed/Glen Chamber stand out in not just the region and state, but the country. An Illinois native, Katie fell in love with the Edwardsville area while attending McKendree University in 2003. She held a management position in corporate training at Lewis and Clark Community College for 10 years before bringing her career back to Edwardsville to join the chamber team. Since then, she has met some of the most genuine, hardest working business people on the planet and dedicates each day to serving their needs through her work with the chamber. Katie enjoys doing professional development presentations and facilitating discussions for a number of organizations on behalf of the Ed/Glen Chamber, including the Illinois Association of Chamber of Commerce Executives (IACCE), Southern Illinois University Edwardsville, and Rotary. She also volunteers her time with IACCE and was appointed to serve on the city of Edwardsville’s economic advisory board. Prior to joining the chamber, Katie served in multiple leadership capacities with the Illinois Council for Continuing Education and Training, including board president.
Scott D. Hart
Scott D. Hart
CEO
Moose International
Scott became the tenth CEO of the Moose fraternal organization in December 2012. He is the youngest to lead the organization since Moose International’s first in 1909. For a full decade before this new appointment, he served as Executive Director for one of the nation’s top residential education programs, Mooseheart Child City and School, Inc. Scott’s current responsibilities include the development and oversight of a new brand under the Moose corporate umbrella, Lodgic Everyday Community. The first location recently opened in Champaign, IL, in October 2018, with construction underway in Madison, WI and Louisville, KY. With a degree in Criminal Justice from Illinois State University, Scott and his wife Christie began at Mooseheart as Houseparents for eleven elementary girls. Scott earned his master’s degree in Human Service Administration from National Louis University during his time serving in various administrative capacities at Mooseheart.
Doug Holman
Doug Holman
Holman Brothers Membership Sales Solutions
Doug Holman boasts over a quarter-century of achievements in sales, customer relations, and performance management – including more than 13-years managing growth and success as the vice president of membership at the San Diego Regional Chamber, California’s largest local chamber. Doug leverages his real-world chamber expertise to deliver proven solutions that help chambers of every size drive new member and investor revenue and expand member relations. Your membership team will buy-in quickly and achieve lasting results because Holman Brothers’ chamber specific solutions apply to the challenges they face every day. The Holman Advantage Step 1: Discovery – Our conversation begins with identifying the results that you want to see. We’ll conduct a thorough discovery process to understand your chamber’s unique inner workings, gain critical insights, and fully appreciate your challenges and opportunities. Step 2: Concept Optimization – We utilize our findings to develop actionable processes, strategies, and a consistent framework to help your membership professionals become more efficient and reach new heights. Step 3: Asset Development – Once you endorse the concept, we develop your customized, user-friendly asset (playbook, plan, or system) loaded with content that is readily absorbed and implemented to improve performance steadily. Step 4: Training & Implementation – We incorporate scenario-based learning, exercises, and role play to prepare your team with the tools, resources, and confidence to drive the results you need. Step 5: Sustainment & Training Reinforcement – We empower your team to achieve long-term results via a robust sustainment and training reinforcement strategy that ensures real-world skills adoption and results. Our Service Promise – If you are not satisfied with our services, and we cannot correct the shortcoming, we will refund your full investment.
 Miriam Iwrey
Miriam Iwrey
CEO
Carol Stream Chamber of Commerce
Miriam Iwrey has an extensive background in the nonprofit sector. In her early social work career she was responsible for the start up of a nonprofit agency where the mission was creating group home, supported apartment housing, supported employment, and recreational programming for clients being released from State of Michigan psychiatric hospitals.
Sheree Ann Kelly
Sheree Ann Kelly
President & CEO
ACCE
Sheree Anne is the chief executive of the Association of Chamber of Commerce Executives (ACCE) representing more than 10,000 industry professionals. She’s responsible for leading the team which serves the community via professional development, innovative problem solving, best practices, and industry thought leadership. Previously, Sheree Anne was senior vice president of the Public Affairs Council and executive director of their foundation. During her 16 years at the global association, she served as chief public affairs expert, and oversaw thought leadership, consulting and benchmarking services. During her tenure, she opened the Council’s first international office in Brussels. Prior roles include positions in the government affairs department of the National Association of Home Builders, and serving on the corporate development and corporate relations teams at the U.S. Chamber of Commerce. Sheree Anne holds an MBA from Georgetown, a Master of Arts in Government from Johns Hopkins and a Bachelor of Arts from Bucknell University. Current industry leadership roles include serving on the executive committee of the World Chambers Federation and as a member of the U.S. Chamber of Commerce’s Chamber Committee of 100. She’s also a board member of the Engalitcheff Institute on Comparative Political and Economic Systems and immediate past- chair of the Bucknell Institute for Public Policy.
Melissa Lagowski
Melissa Lagowski
President, Founder, and Queen Bee
Big Buzz Ideas
Melissa created Big Buzz Idea Group in November 2004 so Chicagoland nonprofits would have an honest outsourcing partner to bring their largest projects to life. After raising nearly $6 million dollars for clients, Melissa is dedicated to providing full operational support that will allow charitable organizations to run more effectively. With 26 years of corporate and nonprofit experience, she has launched and executed large fundraisers, conceived several innovative and lucrative new programs, coordinated a variety of dinners/awards functions and organized numerous conferences/workshops. Her largest project to date is Ribfest Chicago, where she is responsible for every facet of the event including festival promotion, sponsorship development, entertainment booking and vendor management. Having begun with 5,000 attendees, the event now draws 70,000 people annually and was featured on Food Network’s “Eating America” with Anthony Anderson (2014). Melissa is a member and Executive Director of the National Association of Women Business Owners (NAWBO) Chicago Area Chapter. Awards and accomplishments include the Woman of Influence by The Chicago Business Journal (January 2016); the NAWBO Chicago Presidential Award of Excellence (2014); Goldman Sachs 10,000 Small Businesses Graduate (2013); Enterprising Women of the Year (March 2014) by Enterprising Women Magazine; and Influential Women in Business Award by the Daily Herald Business Ledger (2012); Melissa graduated from Ohio University with a Bachelor of Science in Journalism. Her program emphasis was public relations and event planning.
Kelsey Litchfield
Kelsey Litchfield
Marketing and Membership Engagement Manager
Galesburg Area Chamber of Commerce
Kelsey Litchfield is the marketing and member engagement manager for the Galesburg Area Chamber of Commerce. She holds a degree in agricultural communications from the University of Illinois Urbana-Champaign. Kelsey is also the owner and founder of Kelsey Litchfield Creative, a digital storytelling business where she works with rural business owners to unleash their own story and digital marketing strategy.
Adam Legge
Adam Legge
Adam believes in the potential of leaders to make their organizations remarkable and do work that can change their communities and the world. Adam works with executives, leaders and boards to help them achieve remarkability through organizational renewal and transformation. Amidst the challenges of disruption, change and complexity, he uses a proven structure that will enable any organization to move from stale or struggling to remarkable. He brings over twenty years of experience in leadership, governance, strategy, culture and change to help his clients create greater impact, relevance and value as an organization. He is the author of Making Remarkable: How to Deliver Purpose, Inspire People, and Build a Platform for Exceptional Results. When not helping clients become remarkable organizations, Adam Legge is the President of the Business Council of Alberta. There he leads a team that is tasked with harnessing the experience of Alberta’s business leaders and entrepreneurs in making life better for Albertans. Prior to helping launch the Council, Adam was a Director at the Canadian Centre for Advanced Leadership in the Haskayne School of Business at the University of Calgary. He served as the 18th President and CEO of the Calgary Chamber of Commerce where he took a struggling and traditional chamber of commerce and transformed the organization into a dynamic and award- winning entity. Adam has also held the positions of Vice President and Chief Economist for Calgary Economic Development, and Manager with pwc in its Real Estate Advisory Services practice based in Calgary, Alberta. Adam has chaired the boards of WordFest, Attainable Homes Calgary, and the Norfolk Housing Association, and has been on the board of the United Way of Calgary and Area. He currently serves on the board of Vibrant Communities Calgary and on the boards of multiple private companies in Calgary. Adam is a recipient of the Calgary Top 40 Under 40, and in November of 2017 was awarded a Canada Senate 150 Medal by the Senate of Canada to only 1,500 Canadians for their work and dedication in improving the quality of life in their communities.
Dawn Mushill
Dawn Mushill
Executive Director
Troy, Maryville, St Jacob, Marine Chamber of Commerce
Dawn Mushill has been a public speaker ever since people have listened. She started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on what level of customer service the company would like to achieve. Working in management for 20 years and also as an adjunct professor at Southwestern Illinois College for 16 years, Dawn gives seminars about customer service and attitude from a new, fresh perspective that her audiences enjoy and understand. An incredibly flexible and animated speaker, Dawn has spoken to audiences on the radio, television, international radio, to non-profits, for profits, schools, large companies, and small companies. Her most requested topics include “Change Your Attitude, Change Your Underwear,” customer service, stress management, time management, and living the life you love, and she uses real-life stories and a plan to implement the ideas she presents immediately. She hopes to speak all over the United States to inspire people to do their best, and she also wants to sing in a country band someday. Dawn has also written and published a book, Customer Service and Beyond… It is all about the WOW!, and she is currently working on two more books. She truly has a passion for what she does each and every single day and encourages people to find their passion – their entire lives will change!
Chuck Rice
Chuck Rice
brio EMPLOYEE DEVELOPMENT
Chuck is one of the very fortunate people to have found his passion and purpose. Therefore, he founded brio EMPLOYEE DEVELOPMENT. Chuck’s experience over the last 30 years in the business world includes positions at Kraft, Boston Scientific, Abbott and the position of Sr. Director of Management & Leadership Development for a Fortune 50 corporation. Chuck enjoyed success in field sales, marketing, training and development, and key account management. Chuck has also held district, regional and director-level management positions. He mentors many past associates on a regular basis and does extensive research into employee development trends and initiatives. Chuck is trained in many programs including Situational Leadership, Integrity Selling, Shapiro Negotiation, Emotional Intelligence, Performance Standard Models, and Generations in the Workplace. Chuck is a licensed practitioner/facilitator for DISC and Insights Discovery/ Navigator diagnostic assessments. Chuck is also certified as a Mindfulness Ambassador through the Mindfulness-Based Stress Reduction (MBSR) program in Chicago, Illinois. Chuck has been a keynote speaker on several topics on many occasions. In addition to his professional corporate experience, Chuck has owned and operated three small businesses over the last 20 years. Chuck graduated from Bradley University with a degree in Business Administration and Psychology. He is a lifelong Bears, Cubs and Hawks fan. His greatest joy is to be called dad by his three kids Sarah, Lauren, and Joe.
Andrew Tarvin
Andrew Tarvin
Andrew Tarvin is the world’s first Humor Engineer teaching people how to get better results while having more fun. He has worked with 35,000+ people at 250+ organizations, including Microsoft, the FBI, and the International Association of Canine Professionals. Combining his background as a project manager at Procter & Gamble with his experience as an international comedian, Andrew reverse engineers the skill of humor in a way that is practical, actionable, and gets results in the workplace. He is a best-selling author, has been featured in The Wall Street Journal, Forbes, and FastCompany, and his TEDx talk has been viewed over 4 million times. He has delivered programs in 50 states, 20 countries, and 1 Planet (Earth). He loves the color orange and is obsessed with chocolate.
Lisa Weitzel, IOM, CAE
Lisa Weitzel, IOM, CAE
President
IACCE
Lisa has served as the President of the Illinois Association of Chamber of Commerce Executives (IACCE) since January 2013 after joining the association in May 2011. She served concurrently as the Communications Manager for the Illinois Chamber of Commerce through February of 2014. Lisa earned her Institute for Organization Management (IOM) designation from the U. S. Chamber of Commerce in 2015 at the University of Wisconsin – Madison. Lisa received her Certified Association Executive (CAE) designation from The Center for Association Management (ASAE) in 2016. Elected to the Midwest Board of Regents of the Institute for Organization Management in 2016, Lisa also serves on the Illinois P-20 Council which collectively identifies needed reforms to develop a sustainable statewide system of quality education and support. Lisa served eight years on her local school board (Ball Chatham CUSD #5) as well as four years on the board of directors and executive committee of the Illinois Association of School Boards (IASB). Lisa is a past board member of the Illinois State Museum Society board and Illinois Women in Leadership.
Daniel Serota
Daniel Serota
Manager of Public Affairs
Aon
Daniel is the Manager of Public Affairs at Aon. He is responsible for creating meaningful and sustainable connections with a wide variety of stakeholders to further Aon’s public service mission and community outreach activities. Daniel’s responsibilities include: Aon’s Political Action Committee as well as leading public policy initiatives for Aon at the federal, state and regulatory level domestically. Daniel is also responsible for the Chicago Apprentice Network, an employer driven initiative designed to create white collar apprenticeship opportunities within organizations across Chicago. Prior to joining Aon, Daniel was a Senior Policy Analyst for Independence Blue Cross where he managed and interpreted regulations affecting the organization as a result of the Affordable Care Act. He also served on the staff of Congressman Robert Dold. Daniel has a degree in Political Science from Bradley University and resides in Barrington, Illinois with his wife Chloe and two sons Dean and Owen.

Attendees

Abberlyn P.
McLean County Chamber of Commerce
Alan S.
Chamber Discoveries
Alex W.
Associate Director, Saline County Chamber of Commerce
Alicia B.
Executive Director, Niles Chamber of Commerce & Industry
Amy P.
ComEd Energy Efficiency Program
Andi E.
andi@mcleancochamber.org
Anna C.
Membership Manager, DeKalb Chamber of Commerce
Audrey K.
Program Director, Peoria Area Chamber of Commerce
Becky B.
Membership Director, Effingham County Chamber of Commerce
Ben B.
American Water
Bill F.
Office Assistant, Pekin Area Chamber of Commerce
Brandi L.
Office Manager/Financial Specialist, Sauk Valley Area Chamber of Commerce
Brandon T.
Director of Communication & Marketing, Peoria Area Chamber of Commerce
Brett T.
Jefferson County Chamber
Brian H.
Board of Directors, Sauk Valley Area Chamber of Commerce
Carla B.
Executive Director, Canton Area Chamber of Commerce
Charlie M.
President & CEO, McLean County Chamber of Commerce
Chase C.
Niles Chamber
Cheryl H.
Vice President, Wheaton Chamber of Commerce
Cheryl H.
Vice President of the Board, Wheaton Chamber of Commerce
Christian D.
IXSolutions
Christina V.
Grundy County Chamber of Commerce
Claire S.
Executive Director, LZ Area Chamber of Commerce
Courtney E.
Program Director, Morton Chamber of Commerce
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