About

Join us for our 104th annual conference as we celebrate BEING REMARKABLE. This year's conference features Adam Legge, Sherree Ann Kelley, and Andrew Tarvin.

Hotel Info

The primary hotel is the Hilton Garden Inn - 1501 S. Neil Street, Champaign. Negotiated room rates are $119 for a king, $124 for double queen. Call 217-352-9970 and the code is IACCE5 or online here


The secondary hotel which is directly next door is the Homewood Inn & Suites - each room is a studio suite and includes breakfast (breakfast will still be served in the ballroom for attendees) for $129. Call  217-352-9960 and the code is IAC or reservations online here.

Schedule

Wednesday, November 6th
7:00 am - 9:00 am
Pre-Conference Sessions
9:00 am - 11:00 am
New Executives to the Industry
9:00 am - 11:00 am
DISC Self-Awareness Workshop (extra $50) presented by Chuck Rice and Jeff Griffin, IOM

Join this foundational workshop after taking the assessment online prior to conference and learn what your custom profile assessment says about your engagement style - both in and outside of the workplace. It is commonplace for organizations to confuse personality and behavioral assessments, and to try to use them interchangeably. In contrast to personality tests, behavioral assessments don't reveal core personality types. Instead, it reveals how an employee acts in an environment. Personality makes up one half of the equation; the other half is how the personality responds to a particular situation in a workplace setting. Personality and situations interact and produce thoughts, feelings, and behaviors. Assessments that characterize personality types are only useful if people have a practical way to apply the information from the results to the work environment. A popular personality test is the Myers-Briggs Type indicator. In comparison, DISC is a validated Behavioral Assessment used by over 60% of fortune 500 companies. You can discover personality types through tests. However, changing them is another story. The good news is that a behavioral assessment will show how individuals adapt to their surroundings - how they work within situations. Companies gain both culturally and financially from understanding how a person adapts and how their particular behaviors will fit within a particular job and environment.

11:30 am - 11:30 am
Conference Begins
11:30 am - 12:30 pm
Opening remarks/lunch
12:30 pm - 1:30 pm
THE MISSING SKILL: Putting the Super Power of Humor to Work at Work presented by Andrew Tarvin

The 5 Skills of Work Why Humor? 30 Benefits of Humor The Humor MAP for Better Results

1:30 pm - 2:00 pm
Break
2:00 pm - 3:00 pm
Breakout Sessions
2:00 pm - 3:00 pm
Recruiting for the Long Run presented by Doug Holman, Partner - Holman Brothers Membership Sales

Concerned about new member retention? Improvement hinges on recruiting businesses with a higher probability of gaining value from your chamber. Discover how the services and programs you already offer can help business prospects solve their problems. Learn how to develop targeted membership profiles that empower your membership team to recruit ideal business prospects. And, gain an appreciation for the long-term value of walking away when a prospective member isn’t a good fit. This session will benefit chambers of every size with concepts and strategies that apply to attendees at every level of their organization – from the front line all the way to the top!

2:00 pm - 3:00 pm
Ethical Leadership presented by Lisa Weitzel IOM, CAE

This session will discuss building ethical standards and expectations in our organizations - where do we begin, what are our goals and how do we set the standards for our communities.

2:00 pm - 3:00 pm
How the Employee Experience Affects Generational Engagement at the Workplace presented by Chuck Rice and Jeff Griffin, IOM

Employee engagement surveys have been around for 25 years. Consistently, these surveys illustrate employee engagement of approximately 32%.  This workshop speaks to the “why” of that percentage. Millennials and the even younger Gen Z groups make up a large segment of today’s workforce. Research proves the employee’s experience with their employer is a major predictor toward positive engagement, loyalty and retention. A positive employee experience must occur, however, to net these vital goals. Seems simple right? Think again! This workshop will define EX – Employee Experience, look at the research and current “best practices” and illustrate several easy applicable concepts to put into practice within your organization.

3:15 pm - 4:00 pm
Discover Digital Resources to Empower Your Community presented by Erin Bemis, Google
3:15 pm - 4:00 pm
IACCE Board Meeting
4:00 pm - 4:30 pm
Shuttle to Lodgic
Lodgic Everyday Community, 1807 S Neil St, Champaign, IL 61820

4:30 pm - 5:00 pm
A Remarkable Transformation presented by Scott Hart, CEO, Moose International Lodge
Lodgic Everyday Community, 1807 S Neil St, Champaign, IL 61820

The Moose Lodge is a not-for-profit fraternal membership-based organization who understood that they could not attract the emerging generation the same way that they always have. So, taking a leap of faith, Moose reinvented itself. They opened the first prototype inclusive co-working, 24/7 childcare, onsite restaurant here in Champaign. Their second one is in the works in Madison. Scott will discuss the process of how they thought outside of the box and how they are attempting to meet the needs of their current members and recruit new ones. We will have a tour of Lodgic after Scott speaks.This is a success story of a membership organization looking forward and adapting.

5:00 pm - 5:30 pm
Tour of Lodgic
Lodgic Everyday Community, 1807 S Neil St, Champaign, IL 61820

Lodgic Everyday Community is the new, all-encompassing destination with offices, coworking space, drop-in childcare, and all-day dining options. Take some time to see for yourself!

5:30 pm - 6:00 pm
Shuttle to Virginia Theatre
6:00 pm - 7:00 pm
Opening Reception - Virginia Theatre
203 West Park Avenue, Champaign, IL 61820

Join us at this historic theatre for drinks and hors d'oeuvres.

Thursday, November 7th
7:30 am - 9:00 am
Breakfast
8:00 am - 8:30 am
Topical Legislative Issues presented by Todd Maisch, President & CEO, Illinois Chamber of Commerce & Kevin Courtois, Great Lakes Region, US Chamber of Commerce
8:30 am - 9:00 am
Chambers of the Future: Telling Our Story presented by Sheree Anne Kelly, President & CEO, ACCE
9:00 am - 9:30 am
Chamber Value & Relevance - Now and Into the Future presented by Sheree Anne Kelly, President & CEO, ACCE
9:30 am - 10:00 am
Break
10:00 am - 11:00 am
Breakout Sessions
10:00 am - 11:00 am
Rural Chamber Challenges
10:00 am - 11:00 am
Metro Chamber Challenges
10:00 am - 11:00 am
Main Street Chamber Challenges
10:00 am - 11:00 am
University Town Chamber Challenges
10:00 am - 11:00 am
Suburban Chamber Challenges
11:00 am - 11:15 am
Break
11:15 am - 12:00 pm
Pecha Kucha Session

Join this fast paced session whereby each speaker presents 20 slides and speaks for 20 seconds per slide.

12:00 pm - 1:00 pm
Lunch
12:30 pm - 2:30 pm
Remarkable Organizations presented by Adam Legge

Being good isn’t enough these days. If you want to thrive, if you want to make an impact and if you want to achieve results then you need to be remarkable. But achieving remarkability is no easy task these days—the pace of change and disruption is making it harder and harder to stay at the front of the pack. Adam will share with you the framework—the three pillars of Purpose, People and Platform—for achieving remarkability so that you can take your organization to the top of its game. Rooted in twenty years of leadership experience he will share the realities, challenges and benefits of achieving remarkability and the transformation journey. Participants will come away with: • Full understanding of the remarkability framework and its component elements • The assessments to use in determining your remarkability score • The benefits of remarkability • The process to achieving remarkability, including common barriers and how to overcome them • A framework for staying remarkable

2:30 pm - 3:00 pm
Break
3:00 pm - 4:00 pm
Breakout Sessions
3:00 pm - 4:00 pm
Hit the Target: Effective Tools & Strategies for Digital Marketing presented by Robin Hammond, Lincoln Park Chamber

The success of your chamber depends on your ability to target the right audience. Learn how to expand your reach with a targeted, affordable digital marketing plan to promote your programs and services.

3:00 pm - 4:00 pm
The Membership Recruiting Landscape Has Evolved - Can Your Membership Team Keep Up? presented by Doug Holman, Partner - Holman Brothers Membership Sales

To win, and win big, chambers must prepare their membership team to succeed. Membership reps need and deserve a structured learning platform with proven steps that are easy to follow and help them successfully guide prospects through the recruiting cycle. In this interactive session, attendees will learn and understand the critical steps to implement a repeatable, scalable recruiting process that drives sustainable new member revenue results. This session will benefit chambers of every size with concepts and strategies that apply to attendees at every level of their organization – from the front line all the way to the top!

3:00 pm - 4:00 pm
Creating and Sustaining an Industrial Round Table presented by Miriam Iwrey, CEO, Carol Stream Chamber of Commerce
4:00 pm - 4:15 pm
Break
4:15 pm - 5:15 pm
Breakout Sessions
4:15 pm - 5:15 pm
Relevant Events presented by Melissa Lagowski, Big Buzz Idea Group
4:15 pm - 5:15 pm
Keep In Touch: A Proactive Approach to Member Retention presented by Doug Holman, Partner - Holman Brothers Membership Sales

What does member experience really mean? It isn’t enough that your chamber performs important work. In this day of automated communications, nurturing relationships with your members has never been more important. Chambers need to take personal steps to continually create, provide, and demonstrate their value to members. In this fast-paced program, Doug Holman will use humor, short stories, and anecdotes to illustrate the keys to exceptional member relations. This session will benefit chambers of every size with concepts and strategies that apply to attendees at every level of their organization – from the front line all the way to the top!

4:15 pm - 5:15 pm
Strategic Planning - Begin with the End in Mind presented by Kimberly Bares, Place Consulting
6:00 pm - 7:00 pm
Cocktail Hour
7:00 pm - 9:00 pm
Celebration & Awards Dinner
Friday, November 8th
7:00 am - 8:00 am
Breakfast
7:00 am - 8:00 am
Past Chairs Breakfast
8:00 am - 9:00 am
Breakout Sessions
8:00 am - 9:00 am
Networking for the Introvert and the Extrovert: 10 Best Networking Tips presented by Dawn Mushill, Executive Director, Tory/Maryville/St. Jacob/Marine Chamber of Commerce
8:00 am - 9:00 am
Workforce for Your Manufacturers presented by Jim Nelson, VP, Education & Workforce Policy, Illinois Manufacturers' Association
8:00 am - 9:00 am
It's All About Volunteer Management presented by Katie Haas, Membership Manager, Edwardsville/Glen Carbon Chamber of Commerce
9:00 am - 9:15 am
Break
9:15 am - 10:15 am
Concurrent Sessions
9:15 am - 10:15 am
Reinventing Events presented by Melissa Lagowski, Big Buzz Idea Group
9:15 am - 10:15 am
Creating a Remarkable Board of Directors presented by Kimberly Bares, Place Consulting
9:15 am - 10:15 am
New Financial Reporting Rules presented by Nathan Franklin, CPA
10:15 am - 10:30 am
Break
10:30 am - 11:30 am
Closing Keynote: Leading Through Our Changing World presented by Adam Legge

Leaders face countless forces of change, disruption and uncertainty. Knowing what changes will affect their organization, and how to handle them, are becoming some of the largest pressures for leaders and executives. No one can know it all, and no one will get it all right. But that doesn’t mean you shouldn’t be working to make sure your organization is agile and prepared. But what about how different trends are intersecting to create disruptions you may not have even thought of? What will you do when something comes out of left field? After a process of extensive research and connecting of dots, Adam believes that there are three major societal and economic disruptions that will be more significant than anything you are currently thinking about. He will break those down for you, frame the questions to address these disruptions, and share with you the leadership approaches to thrive amongst these, or any, disruptions and changes. Participants will come away with: •A thought provoking and insightful picture of three major disruptions presented to them in a unique way for the first time •An appreciation for the mindset that leaders must cultivate to stay nimble, flexible and ready for change •Implications of change and disruption on their organization •Perspectives on leadership and survival in challenging and disruptive times •A framework of leadership practices to ensure you thrive amidst change and disruption

11:30 am - 12:00 pm
Closing Comments

2020 Fall Conference Announcement Passport Drawing Closing Remarks

Sponsors

Speakers

Kimberly Bares
Kimberly Bares
President
Place Consulting
Kimberly has more than 20 years’ experience leading nonprofit organizations and is the leading expert on BIDs (SSAs) in Chicago. She has served as Executive Director of four organizations in Chicago and Baltimore, working in diverse communities with varying constituencies. Her professional background has provided her with expertise in affordable housing development, community organizing, TIFs, BIDs, commercial district planning, strategic planning, Board development and fundraising. Kimberly has had direct involvement and accountability for the creation, management or administration of forty Special Service Areas and four Tax Increment Financing districts. She has extensive experience in community outreach, and enjoys looking for ways to make community participation fun and rewarding. She is addicted to traveling, hot yoga, and karaoke.
Erin Bemis
Erin Bemis
Get Your Business Online Trainer
Google
Erin is a speaker for Google’s Get Your Business Online program. She has spent the vast majority of her career working for and with small businesses and nonprofits in a variety of roles. Her passion for small business began with her family owned businesses. After college she learned the ins and outs of nonprofits, earning consecutive titles of Midsize Chamber of Commerce of the year as its executive. In recent years, she’s been working with marketing and technology companies like Constant Contact and Google, whose products make digital marketing easier for small businesses. Erin has educated tens of thousands of attendees across North America in both small and large groups. A small business owner herself, she promises that you will leave today with simple, easy tips to immediately improve your marketing program. She holds a bachelor of arts degree in Marketing and Business Administration, along with a minor in French. Erin says: I am one of 13 children. I love bubbles- in all forms. I’ve broken my nose three times. I have a smelly home, from three teenage boys and the hubby.
Jeff Griffin, IOM
Jeff Griffin, IOM
President & CEO
Peoria Area Chamber of Commerce
Jeff Griffin, IOM, MSSW has served as President & CEO of the 1,000 member, Peoria Area Chamber of Commerce since 2014. In 2016, Jeff was named to simultaneously serve as President & CEO of the CEO Council Foundation to foster community development, advance regional projects and build community vibrancy. Jeff, his wife Rosy and three children have lived in Peoria since moving from Wooster, OH in 2014. Named as the IACCE 2018 Illinois Chamber Executive of the Year, Jeff is recognized as an expert in team building and professional coaching. He is a dynamic leader with 25 years of executive leadership experience in non-profit organizational management. Jeff has the unique strength of being effective where business, government and community intersect. In addition to his daily work, Jeff serves on the U.S. Chamber of Commerce Institute Midwest Board of Regents, Illinois Association of Chamber Executives Board, Enjoy Peoria Board and Rotary. Jeff graduated from The Ohio State University with a B.A. in Criminology and the University of Texas at Arlington with a M.S. in Social Work. His work career is highlighted by time with Father Flanagan’s Boys Town, the Village Network, Wooster City Council President, Wooster (OH) Area Chamber of Commerce and his current dual role. Jeff is a firm believer that the only thing one can control in life is their own behavior and actions. Once we master our own behavior through genuine self-awareness we can best serve others.
Robin Hammond
Robin Hammond
Director or Marketing & Communications
Lincoln Park Chamber of Commerce
Prior to joining the Lincoln Park Chamber of Commerce in 2016, Robin Hammond was with The Second City, Chicago’s legendary improv & sketch comedy theater, for over sixteen years. During her time at The Second City, she served in many roles for the company including producer as well as director of marketing & communications in support of their theaters, training center and corporate division, Second City Works. During her time with The Second City, Robin produced and promoted hundreds of events in Chicago and all over the country. Additionally, Robin was an active member of the local business, tourism and cultural community serving on the Board of Directors for the League of Chicago Theaters and the Old Town Merchants and Residents Association. Robin holds a bachelor’s degree from Virginia Commonwealth University and currently lives with her family in Lincoln Park, Chicago.
Scott D. Hart
Scott D. Hart
CEO
Moose International
Scott became the tenth CEO of the Moose fraternal organization in December 2012. He is the youngest to lead the organization since Moose International’s first in 1909. For a full decade before this new appointment, he served as Executive Director for one of the nation’s top residential education programs, Mooseheart Child City and School, Inc. Scott’s current responsibilities include the development and oversight of a new brand under the Moose corporate umbrella, Lodgic Everyday Community. The first location recently opened in Champaign, IL, in October 2018, with construction underway in Madison, WI and Louisville, KY. With a degree in Criminal Justice from Illinois State University, Scott and his wife Christie began at Mooseheart as Houseparents for eleven elementary girls. Scott earned his master’s degree in Human Service Administration from National Louis University during his time serving in various administrative capacities at Mooseheart.
Doug Holman
Doug Holman
Holman Brothers Membership Sales Solutions
Doug Holman boasts over a quarter-century of achievements in sales, customer relations, and performance management – including more than 13-years managing growth and success as the vice president of membership at the San Diego Regional Chamber, California’s largest local chamber. Doug leverages his real-world chamber expertise to deliver proven solutions that help chambers of every size drive new member and investor revenue and expand member relations. Your membership team will buy-in quickly and achieve lasting results because Holman Brothers’ chamber specific solutions apply to the challenges they face every day. The Holman Advantage Step 1: Discovery – Our conversation begins with identifying the results that you want to see. We’ll conduct a thorough discovery process to understand your chamber’s unique inner workings, gain critical insights, and fully appreciate your challenges and opportunities. Step 2: Concept Optimization – We utilize our findings to develop actionable processes, strategies, and a consistent framework to help your membership professionals become more efficient and reach new heights. Step 3: Asset Development – Once you endorse the concept, we develop your customized, user-friendly asset (playbook, plan, or system) loaded with content that is readily absorbed and implemented to improve performance steadily. Step 4: Training & Implementation – We incorporate scenario-based learning, exercises, and role play to prepare your team with the tools, resources, and confidence to drive the results you need. Step 5: Sustainment & Training Reinforcement – We empower your team to achieve long-term results via a robust sustainment and training reinforcement strategy that ensures real-world skills adoption and results. Our Service Promise – If you are not satisfied with our services, and we cannot correct the shortcoming, we will refund your full investment.
Sheree Ann Kelly
Sheree Ann Kelly
President & CEO
ACCE
Sheree Anne is the chief executive of the Association of Chamber of Commerce Executives (ACCE) representing more than 10,000 industry professionals. She’s responsible for leading the team which serves the community via professional development, innovative problem solving, best practices, and industry thought leadership. Previously, Sheree Anne was senior vice president of the Public Affairs Council and executive director of their foundation. During her 16 years at the global association, she served as chief public affairs expert, and oversaw thought leadership, consulting and benchmarking services. During her tenure, she opened the Council’s first international office in Brussels. Prior roles include positions in the government affairs department of the National Association of Home Builders, and serving on the corporate development and corporate relations teams at the U.S. Chamber of Commerce. Sheree Anne holds an MBA from Georgetown, a Master of Arts in Government from Johns Hopkins and a Bachelor of Arts from Bucknell University. Current industry leadership roles include serving on the executive committee of the World Chambers Federation and as a member of the U.S. Chamber of Commerce’s Chamber Committee of 100. She’s also a board member of the Engalitcheff Institute on Comparative Political and Economic Systems and immediate past- chair of the Bucknell Institute for Public Policy.
Melissa Lagowski
Melissa Lagowski
President, Founder, and Queen Bee
Big Buzz Ideas
Melissa created Big Buzz Idea Group in November 2004 so Chicagoland nonprofits would have an honest outsourcing partner to bring their largest projects to life. After raising nearly $6 million dollars for clients, Melissa is dedicated to providing full operational support that will allow charitable organizations to run more effectively. With 26 years of corporate and nonprofit experience, she has launched and executed large fundraisers, conceived several innovative and lucrative new programs, coordinated a variety of dinners/awards functions and organized numerous conferences/workshops. Her largest project to date is Ribfest Chicago, where she is responsible for every facet of the event including festival promotion, sponsorship development, entertainment booking and vendor management. Having begun with 5,000 attendees, the event now draws 70,000 people annually and was featured on Food Network’s “Eating America” with Anthony Anderson (2014). Melissa is a member and Executive Director of the National Association of Women Business Owners (NAWBO) Chicago Area Chapter. Awards and accomplishments include the Woman of Influence by The Chicago Business Journal (January 2016); the NAWBO Chicago Presidential Award of Excellence (2014); Goldman Sachs 10,000 Small Businesses Graduate (2013); Enterprising Women of the Year (March 2014) by Enterprising Women Magazine; and Influential Women in Business Award by the Daily Herald Business Ledger (2012); Melissa graduated from Ohio University with a Bachelor of Science in Journalism. Her program emphasis was public relations and event planning.
Kelsey Litchfield
Kelsey Litchfield
Marketing and Membership Engagement Manager
Galesburg Area Chamber of Commerce
Kelsey Litchfield is the marketing and member engagement manager for the Galesburg Area Chamber of Commerce. She holds a degree in agricultural communications from the University of Illinois Urbana-Champaign. Kelsey is also the owner and founder of Kelsey Litchfield Creative, a digital storytelling business where she works with rural business owners to unleash their own story and digital marketing strategy.
Adam Legge
Adam Legge
Adam believes in the potential of leaders to make their organizations remarkable and do work that can change their communities and the world. He is a dedicated leader that has transformed struggling organizations into ones that are globally recognized. Adam works with executives, leaders and boards to help them achieve remarkability through organizational renewal and transformation. Amidst the challenges of disruption, change and complexity, he uses a proven structure that will enable any organization to move from stale or struggling to remarkable. He brings over twenty years’ of experience in leadership, governance, strategy, culture and change to his clients to help them create greater impact, relevance and value as an organization. He is the author of Making Remarkable: How to Deliver Purpose, Inspire People, and Build a Platform for Exceptional Results. When not helping clients become remarkable organizations, Adam is a Director at the Canadian Centre for Advanced Leadership in the Haskayne School of Business at the University of Calgary. Prior to current roles, Adam was the 18th President and CEO of the Calgary Chamber of Commerce where he took a struggling and traditional chamber of commerce and transformed the organization into a dynamic and award-winning entity. Adam has also held the positions of Vice President and Chief Economist for Calgary Economic Development, and Manager with pwc in its Real Estate Advisory Services practice based in Calgary, Alberta. Adam believes in bettering the world through volunteerism, serving on multiple boards of associations and community organizations locally and globally. He has chaired the boards of WordFest, Attainable Homes Calgary, and the Norfolk Housing Association, and has been on the board of the United Way of Calgary and Area. He recently served as a Vice Chair of the Association of Chamber of Commerce Executives, and currently serves as Canada’s representative on the General Council of the World Chamber Federation. Adam is a recipient of the Calgary Top 40 Under 40, and in November of 2017 was awarded a Canada Senate 150 Medal, awarded by the Senate of Canada to only 1,500 Canadians for their work and dedication in improving the quality of life in their communities.
Todd Maisch
Todd Maisch
President & CEO
Illinois Chamber of Commerce
As president and CEO, Todd Maisch establishes the goals for the Chamber and coordinates the efforts of the various councils and staff. Maisch has spearheaded such critical achievements as directing and releasing the Waterways: A Crisis Continued report on the state's waterways transportation system, and the Illinois Military Base and Defense Industry Assets Economic Impact Study: State and Regional Analyses report. Each have become the basis for legislative testimony, public outreach, and have been cited in planning documents by various groups. Within hours of the November 2014 election, Maisch was tapped by Gov.-elect Bruce Rauner to sit on his economic development transition committee. Because of Maisch's extensive experience in government and business, he is uniquely qualified to provide insight into how government can encourage a healthy economy. He has been featured on the Illinois Channel and numerous publications, and speaks to several business-related organizations about the business community's needs and the Chamber's successes. Maisch has been with the Chamber for 20 years. Maisch holds a Bachelor of Science degree from the University of Illinois, Urbana, and an MBA from Illinois State University. Prior to joining the Chamber in 1994, Todd worked for the General Assembly as a research analyst for the House Republican staff. While working for the General Assembly, he staffed the House Revenue and State Government Committees. He also served as a policy analyst for the House Republican Campaign Committee where he managed political campaigns.
Dawn Mushill
Dawn Mushill
Executive Director
Troy, Maryville, St Jacob, Marine Chamber of Commerce
Dawn Mushill has been a public speaker ever since people have listened. She started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on what level of customer service the company would like to achieve. Working in management for 20 years and also as an adjunct professor at Southwestern Illinois College for 16 years, Dawn gives seminars about customer service and attitude from a new, fresh perspective that her audiences enjoy and understand. An incredibly flexible and animated speaker, Dawn has spoken to audiences on the radio, television, international radio, to non-profits, for profits, schools, large companies, and small companies. Her most requested topics include “Change Your Attitude, Change Your Underwear,” customer service, stress management, time management, and living the life you love, and she uses real-life stories and a plan to implement the ideas she presents immediately. She hopes to speak all over the United States to inspire people to do their best, and she also wants to sing in a country band someday. Dawn has also written and published a book, Customer Service and Beyond… It is all about the WOW!, and she is currently working on two more books. She truly has a passion for what she does each and every single day and encourages people to find their passion – their entire lives will change!
Chuck Rice
Chuck Rice
brio EMPLOYEE DEVELOPMENT
Chuck is one of the very fortunate people to have found his passion and purpose. Therefore, he founded brio EMPLOYEE DEVELOPMENT. Chuck’s experience over the last 30 years in the business world includes positions at Kraft, Boston Scientific, Abbott and the position of Sr. Director of Management & Leadership Development for a Fortune 50 corporation. Chuck enjoyed success in field sales, marketing, training and development, and key account management. Chuck has also held district, regional and director-level management positions. He mentors many past associates on a regular basis and does extensive research into employee development trends and initiatives. Chuck is trained in many programs including Situational Leadership, Integrity Selling, Shapiro Negotiation, Emotional Intelligence, Performance Standard Models, and Generations in the Workplace. Chuck is a licensed practitioner/facilitator for DISC and Insights Discovery/ Navigator diagnostic assessments. Chuck is also certified as a Mindfulness Ambassador through the Mindfulness-Based Stress Reduction (MBSR) program in Chicago, Illinois. Chuck has been a keynote speaker on several topics on many occasions. In addition to his professional corporate experience, Chuck has owned and operated three small businesses over the last 20 years. Chuck graduated from Bradley University with a degree in Business Administration and Psychology. He is a lifelong Bears, Cubs and Hawks fan. His greatest joy is to be called dad by his three kids Sarah, Lauren, and Joe.
Andrew Tarvin
Andrew Tarvin
Andrew Tarvin is the world’s first Humor Engineer teaching people how to get better results while having more fun. He has worked with 35,000+ people at 250+ organizations, including Microsoft, the FBI, and the International Association of Canine Professionals. Combining his background as a project manager at Procter & Gamble with his experience as an international comedian, Andrew reverse engineers the skill of humor in a way that is practical, actionable, and gets results in the workplace. He is a best-selling author, has been featured in The Wall Street Journal, Forbes, and FastCompany, and his TEDx talk has been viewed over 4 million times. He has delivered programs in 50 states, 20 countries, and 1 Planet (Earth). He loves the color orange and is obsessed with chocolate.
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