Quality New Mexico

QNM Performance Excellence Awards and Learning Symposium


We are tentatively rescheduling this event for mid-July. We will keep you posted.

Please join us for the 2020 Quality New Mexico Learning Symposium and Performance Excellence Awards Luncheon. Seats are limited, so register early!

Help us celebrate the four award winners from the 2019 Quality New Mexico Performance Excellence Awards:

Roadrunner Recognition

- Los Alamos Department of Public Utilities, Los Alamos

Pinon Recognition

- New Mexico Department of Transportation - District Two, Roswell

- Hidalgo Medical Services, Lordsberg

Adobe Recognition

- City of Albuquerque Department of Finance & Administrative Services, Albuquerque

Learn how El Paso, Texas became the largest city in the United States to earn their state's top quality award for excellence using the Baldrige Excellence Framework. Why Can't Government Operate Like A Business? Come find out how your government can run like a business & so much more. On April 7th, our Keynote Speaker and City Manager of El Paso, Texas, Tommy Gonzalez, will share the value proposition of using this common sense framework to guide any organization in performing at a high level to achieve their strategic objectives and satisfy their key stakeholders. Regardless of your industry or sector, you will benefit from this motivating and informative symposium.


Tommy Gonzalez
Tommy Gonzalez
City Manager
El Paso, TX
Tommy Gonzalez was appointed City Manager of El Paso, Texas, in June 2014. As City Manager, Mr. Gonzalez leads the 20th largest city in the United States. Mr. Gonzalez is a results-oriented, strategic leader with approximately three decades of management experience in the public sector; with some experience in the private sector. Currently, he oversees a budget of $1 billion in operations and $1 billion in capital expenditures; while leading more than 6,000 employees. Prior to working in El Paso, Mr. Gonzalez served as City Manager in the City of Irving, Texas. Under his leadership, the City of Irving earned the Texas Award for Performance Excellence from the Texas Quality Foundation. The City of Irving also won the Malcolm Baldrige National Quality Award; the nation’s highest Presidential honor for performance excellence. Mr. Gonzalez retired as a Lieutenant Colonel after serving 22 years in the U.S. Army. He holds a Masters of Public Administration degree from Texas Tech University in Lubbock, Texas, and a Bachelor of Science degree from Eastern New Mexico University in Portales, New Mexico. He received the Eastern New Mexico University's Outstanding Alumni Award and the Texas Tech Distinguished Alumni Award. He is a certified Lean Six Sigma Black Belt from the University of Texas in Austin.



David W.
Executive Vice President, Del Norte Credit Union
Elsa B.
Sandia National Labs
Eric B.
VP Service Delivery, Del Norte Credit Union
Garrett O.
Chief Quality Officer, Hidalgo Medical Services
Henry S.
Sr. Economic Development Specialist, Navajo Nation/Shiprock RBDO
Jack R.
Deputy Utilities Manager - Gas, Water, Sewer, Los Alamos Department of PUblic Utilities
Jaime K.
Assistant to the Utilities Manager, Los Alamos Department of PUblic Utilities
James A.
Deputy Utilities Manager - Engineering, Los Alamos Department of PUblic Utilities
Jocelyn S.
AVP of HR Performance & Excellence, Del Norte Credit Union
Julie W.
Public Relations Manager, Los Alamos Department of Public Utilities
Kerry S.
Chief Performance Officder, Del Norte Credit Union
Kristen F.
Director of Accreditation & Strategic Planning, Central New Mexico Community College
Kristi S.
Del Norte Credit Union
Michelle R.
Quality Systems Professional, Sandia National Labs
Philo S.
Utilities Manager, Los Alamos Department of PUblic Utilities
Randal S.
Director, Generation Services, PNM
Robert W.
Deputy Utilities Manager - Admin & Finance, Los Alamos Department of PUblic Utilities
Rosita M.
Director, Application & Training Services, Eye Associates of NM
Sandra S.
Quaity Engineer, Sandia National Laboratory
Stephanie O.
Chief Operating Officer, Jordan Johnson Inc
Steve C.
Deputy Utilities Manager - Electric Production, Los Alamos Department of PUblic Utilities
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